SUPPORT AND SERVICE: AS LEGENDARY AS PUTZMEISTER PRODUCTS
Our customers are the core of our business. That’s why all our training and support services are centred around their convenience. We are able to offer local and worldwide networks of experienced technicians with a superior level of machine support and the assurance of timely, relevant technical assistance from our staff over the phone and onsite. Ease of access to all relevant technical information on our machines and applications. Plus, a range of training programs for both new and experienced operators and workshop managers. Not forgetting tailor made finance options. Being customer-centric is at the heart of our culture, and from initial engagement with us through to delivery you will feel it throughout the entire CPENZ Putzmeister support experience.
CPENZ FEES as at April 2023
SERVICE FEES
Labour: $110 per hour
Mileage: $1.10 per kilometer
Consumables: on-charged
Off-site Services (not done at CPENZ premise in Levin) will incur travel costs, including accommodation if applicable.
Putzmeister Truck-mounted Boom Pumps 100 Hour Service - CPENZ provides free filters and labour.
TECHNICAL SUPPORT FEE (Phone calls and emails)
$100 per hour - first 15 minutes free
TECHNICAL CALLOUT FEE
Labour: $110 per hour
Mileage: $1.10 per kilometer
CREDIT CARD PAYMENT FEE
2% + GST
TEACH BATTERY HIRE
$35 per day - calculated on a case-by-case basis
WARRANTY CLAIM FORMS
Download the following form to submit your warranty claim
MAINTENANCE TIPS
VIEW EMERGENCY LEVER
VIEW OPERATING MANUAL
VIEW OUTRIGGERS
VIEW HOPPER WEAR PARTS - S TUBE & SPECTACLE PLATE
VIEW HOPPER WEAR PARTS - WEAR RING & THRUST RING
VIEW PROXIMITY SWITCHES
VIEW HYDRAULIC ACCUMULATOR
VIEW PIPE MAINTENANCE
VIEW RADIO REMOTES
HEALTH AND SAFETY DOCUMENTS
VIEW CONCRETE PUMPING HEALTH AND SAFETY GUIDELINES
VIEW SAFETY AT WORK WITH PUTZMEISTER MACHINES
VIEW SAFETY ON THE CONSTRUCTION SITE
HEALTH & SAFETY TOOLBOX TALKS
VIEW DELIVERY PIPELINE SET-UP
VIEW WORKING IN SUMMER
