SUPPORT AND SERVICE: AS LEGENDARY AS PUTZMEISTER PRODUCTS

 

Our customers are the core of our business. That’s why all our training and support services are centred around their convenience. We are able to offer local and worldwide networks of experienced technicians with a superior level of machine support and the assurance of timely, relevant technical assistance from our staff over the phone and onsite. Ease of access to all relevant technical information on our machines and applications. Plus, a range of training programs for both new and experienced operators and workshop managers. Not forgetting tailor made finance options. Being customer-centric is at the heart of our culture, and from initial engagement with us through to delivery you will feel it throughout the entire CPENZ Putzmeister support experience.

 

 

CPENZ FEES as at April 2023

SERVICE FEES

Labour: $110 per hour

Mileage: $1.10 per kilometer

Consumables: on-charged

Off-site Services (not done at CPENZ premise in Levin) will incur travel costs, including accommodation if applicable.

Putzmeister Truck-mounted Boom Pumps 100 Hour Service - CPENZ provides free filters and labour. 

 

TECHNICAL SUPPORT FEE (Phone calls and emails)

$100 per hour - first 15 minutes free

 

TECHNICAL CALLOUT FEE

Labour: $110 per hour

Mileage: $1.10 per kilometer

 

CREDIT CARD PAYMENT FEE

2% + GST

 

TEACH BATTERY HIRE

$35 per day - calculated on a case-by-case basis

 

WARRANTY CLAIM FORMS

Download the following form to submit your warranty claim

Warranty Claim form for Hose

Warranty Claim form for Parts

Warranty Claim form for Pumps

 

MAINTENANCE TIPS

VIEW EMERGENCY LEVER

VIEW OPERATING MANUAL

VIEW OUTRIGGERS

VIEW HOPPER WEAR PARTS - S TUBE & SPECTACLE PLATE

VIEW HOPPER WEAR PARTS - WEAR RING & THRUST RING

VIEW PROXIMITY SWITCHES

VIEW HYDRAULIC ACCUMULATOR

VIEW PIPE MAINTENANCE

VIEW RADIO REMOTES

 

HEALTH AND SAFETY DOCUMENTS

VIEW CONCRETE PUMPING HEALTH AND SAFETY GUIDELINES 

VIEW SAFETY AT WORK WITH PUTZMEISTER MACHINES 

VIEW SAFETY ON THE CONSTRUCTION SITE

 

HEALTH & SAFETY TOOLBOX TALKS

VIEW DELIVERY PIPELINE SET-UP

VIEW WORKING IN SUMMER